Refund Policy

7-Day Satisfaction Guarantee

We stand behind every product we sell. If you are not 100% satisfied with your PrimeButchery order, you may request a full refund within 7 days of delivery.

Eligible Refund Reasons

• Product quality does not meet expectations
• Incorrect items received
• Products arrived damaged or with compromised packaging
• Products arrived above safe temperature (above 40°F / 4°C)
• Any other dissatisfaction — we trust our customers

How to Request a Refund

1. Email support@primebutchery.com within 7 days of delivery
2. Include your order number (e.g., PB-XXXX)
3. Briefly describe the reason for your request
4. Attach photos if the product arrived damaged (optional but helpful)

Refund Processing

Once approved, refunds are processed within 5-7 business days to your original payment method. You will receive an email confirmation when the refund has been issued.

Non-Refundable Items

Due to the perishable nature of our products, we cannot accept physical returns. In rare cases, we may request photos for quality assurance purposes before processing a refund.

Cancellations

Orders may be cancelled within 2 hours of placement. After that, our team begins processing for same-day dispatch. To cancel, email support@primebutchery.com immediately.